We know our customers' vans are critical to the success of their business. We understand that in their business, time is money. So they need a van supplier that will treat them fairly and keep their vans on the road, no matter how many they have. We give our customers time to focus on what's really important to them, giving them complete peace of mind that no matter their own customers' changing demands, they will have the vans to match.
When our customers used to purchase, contract hire or lease vans, they would be tied in to a financial commitment that, even when vehicles were sat idle in their yards, had to be honoured. Why pay for vehicles which aren't being used?
Read why our customers choose Northgate Vehicle Hire
Business: Infrastructure support services in the utility sector
Fleet Size: 450
Enserve Group, a leading provider of infrastructure support services to the utility sector, has made significant operational improvements and financial savings through partnering with Northgate.
Enserve operates a portfolio of utility brands, including Freedom Group, Metro Rod, H2O Water and Meter U. The company runs in excess of 1,000 vehicles across the UK, and currently sources 450 vehicles from Northgate on a long term flexible rental basis. The vehicles range from Peugeot Partners, Crew Vans and Tippers to highly specified Mercedes-Benz Sprinters with bespoke heavy duty racking systems.
Before working with Northgate, Enserve’s fleet was mainly comprised of contract hire and lease vehicles, in part due to a perception of rental being a short term vehicle solution. This meant Northgate had never been considered as a viable option for long term vehicle acquisition. However this changed as Enserve was forced to consider their operations. The company felt restricted by having the majority of their fleet on long term contractual agreements, which caused problems when needing to respond to changes in contracts or when winning new business. For this reason, Enserve was keen to add flexibility to its fleet. Enserve’s Group Fleet Manager, Paul Brown had previous experience of dealing with Northgate and was a real advocate of the benefits of long term rental.
“For me, the benefi ts of using long term fl exible rental were clear. The critical point was that Northgate could offer the same
vehicles, at the same price and with the same equipment as contract hire or lease, but with the added benefit of flexibility,” said Paul.
“I was confident that Northgate could deliver significant cost savings for Enserve, especially as the existing vehicle
acquisition strategy was outdated. Contract hire was too constricting for the nature of our business.”
For Enserve, winning new contracts requires adding to its fl eet by large numbers of vans very quickly. In some instances, in a matter of days. It was found that Northgate could provide the logistical support to source a high volume of additional vehicles
to a bespoke specification with a shorter notice period. Something that other suppliers struggled to deliver. Having these vehicles ready on time to mobilise contracts was a crucial element for Enserve.
“The vans are as much a tool to get the job done as the toolbox. You can have the best engineers on the job and the best tools for the job, but if you can’t get the engineer to the job it is pointless.” said Paul.
The unpredictability of some contracts could also lead to expensive termination penalties for Enserve under contract hire and lease arrangements previously in place.
“Our client contracts often last three to four years, so it was thought that leasing was a suitable solution for this. However, the requirements of a contract can often change partway through – meaning a completely new set of vehicles being needed to finish the job, or the contract being terminated early.
“With no room for manoeuvre with contract hire or leasing, we were stung on early termination fees to get the freedom we needed to adjust the fleet to changing business needs. Under Northgate’s flexible rental agreement, vehicles can be handed back without penalty, making it a perfect solution to the flexible element of contract work.” Paul continued.
Northgate’s flexibility and reactiveness around vehicle supply reflects well on Enserve, with clients impressed that Enserve can adapt its fleet quickly. One contract win in particular for Thames Water meant Enserve had to mobilise 60 vehicles within a one month turnaround time, complete with semi cap and livery. Northgate provided the logistical support to deliver the fleet requirement in time for Enserve to begin this lucrative contract.
Front end service delivery from its vehicle supplier was an important factor for Enserve, something that was lacking from past partners. From hire desk staff in the branches to the dedicated Customer Support Centre team, technical staff and Account Managers, all Northgate employees are focused on delivering to customers’ needs and expectations. With one main point of contact and a focus on face to face meetings, service levels are unrivalled. The customer experience was much more personal than Enserve had been used to, where they would be passed to a ‘faceless’ dealer.
“You get a personal touch and a point of contact at Northgate. It makes a world of difference.” Paul commented.
“They focus on the end user, so our drivers have their own contacts within their local Northgate branch right across the UK, with no need to go through the Transport Department.
“The benefit of the strong customer/supplier relationship between Enserve and Northgate is felt right across the business.”
The size and scale of Enserve’s fleet meant a holistic fleet management solution was required, something Northgate was able to deliver as part of the package. Northgate provides a range of elements for Enserve’s fleet; from vehicles, trackers and speed limiters to a management information portal to host vehicle data. The end result is a seamless experience for Enserve.
“Dealing with one supplier for any requests or issues saves a lot of hassle. Removing the ‘blame culture’ around having different elements of the fleet sourced from different suppliers, should something go wrong.” Paul commented.
A management information system was identified as a critical requirement for Enserve’s fleet and something that Northgate could offer through the Northgate MI portal. The portal hosts Enserve’s vehicle management information, giving them improved visibility of its fleet whilst keeping costs low, as it was included within the long term rental package. To have outsourced through a third party supplier would have cost Enserve around £10,000 per year.
Like many other major fleet operators, Enserve takes reducing its CO2 emission seriously and uses ancillary Northgate products, such as vehicle tracking and speed limiters, to measure and control fuel consumption. Through using these tools to influence driver behaviour, the company has reduced its CO2 emissions as a result.
Northgate’s vehicle tracking system, Northgate Vehicle Monitoring, has allowed Enserve to reduce idling time and speeding incidents by providing reports on which drivers trigger these incidents. Northgate Vehicle Monitoring has also been used tomonitor journey times, routes and the use of vehicles for non-work journeys. This has reduced the cost of overtime claims, wear and tear on the vehicles and fuel spend. Through using Northgate Vehicle Monitoring data to advise drivers on smarter techniques to reduce fuel spend, Enserve has been able to channel the cost savings into creating a ‘driving league’ with
rewards for the safest drivers.
“Not only does this encourage safer, more environmentally and cost friendly driving techniques within the team, it also boosts employee engagement and morale. We’ve made savings on reducing the frequency of repairs and replacement parts that are due to behaviour like harsh braking.
“In total, we’ve saved around £20,000 per year since fitting the Northgate Vehicle Monitoring product,” said Paul.
The use of Northgate’s national network of workshops for servicing, maintenance and non-fault repair means that Enserve can be assured of a high level of service thanks to the in-house technical expertise and FTA technicians.
Enserve also benefits from the free of charge replacement vehicles Northgate provides to drivers when dropping off their vans for servicing and maintenance. This removes the need to source spot hires, meaning drivers and engineers can continue with their jobs, minimising disruption to the company’s operations. Enserve is also assured that the replacement vehicle will be large enough to transport the team and the tools. With lease suppliers, replacement vehicles were provided from within the dealer network, and drivers would often be handed an unsuitable vehicle, meaning they were unable to get to a job. This could heavily impact on the business’s ability to fulfil customer requirements.
“Northgate can do it all, from being able to provide short term rental when required, mobilising contracts through delivering bespoke vehicles on demand, to a long term rental package that includes any required extras such as Northgate Vehicle Monitoring, speed limiters and specialist equipment.” Commented Paul.
“The way that Northgate has responded to any challenges thrown at Enserve and maintained the cost savings it delivers to the business has given us full confidence in their service.
“For the valuable benefit of flexibility with the same vehicles, the same equipment and the same cost, why wouldn’t anyone choose long term rental?"
Business: Steel and timber product manufacture and installation
Fleet Size: 7
Fabrifen Ltd manufactures and installs a comprehensive range of steel and timber products including fencing, gates and handrails. The company also carries out responsive repairs and minor ground works for its clients across the North West. Due to growth in the business, Fabrifen wished to renew its aging fleet without having a major impact on cash flow. Fabrifen’s client base had also begun to expand into wider geographical areas, so the company required a vehicle solution that could support the installation team in the field. Finding a complete supplier with coverage across the region was key. Fabrifen had historically always purchased its vehicles, either outright or on finance. As part of the fleet review, the company looked at a number of different vehicle acquisition methods, including the option to purchase again.
Fleet Size: -
Established in 2006, Utilitywise helps tens of thousands of businesses save time, money and effort by managing their utilities.
As a growing company, Utilitywise needed a solution for its vehicles that could grow and adjust in line with the business and meet its requirements on a month-to-month basis. Utilitywise’s rapid expansion had often been difficult for previous suppliers to manage.
Business: Plant hire
Fleet Size: 40
Plantforce provides construction plant hire throughout the South West of England, with depots in Bristol, Bridgwater and Exeter. Flexibility is an absolute necessity for Plantforce, with each contract won varying in length, industry and size.
Following a major contract win to supply plant equipment for the first stage of the Hinkley Point C Nuclear Power Station, Plantforce was required to reassess their LCV acquisition methods. With over 70 pieces of plant set to be operating on site, the company needed to procure additional equipment as well as recruit, train and accredit new operators. The company also needed to supply each operator with a vehicle to transport them to site and wanted a fleet of new, liveried vehicles to give a professional company image.
Plantforce increased its hired fleet from Northgate from 2 to 27 vehicles - bringing the hired proportion of its fleet to 68%.
Plantforce chose to look at other methods for sourcing its vehicles, as contract hire was no longer suitable for their changing business needs.
Plantforce had previously acquired the majority of its vehicles on a three year lease contract. When nearing the end of the lease, rising additional costs became apparent due to MOTs and service, maintenance and repair (SMR) issues.
A sizeable cash injection would have been required if Plantforce had chosen to purchase, with rental providing massive savings on vehicle deposits.
Leasing vehicles did not give Plantforce the flexibility necessary for responding quickly to new contracts.
The main incentive to switch to Northgate Vehicle Hire was flexibility, with Northgate being able to provide Plantforce with a modern fleet quickly and on its own terms, with no upfront costs or sourcing issues, a livery service and inclusive SMR.
By partnering with Northgate, Plantforce was able to access new vehicles at short notice - as and when each plant operator finished their training and security accreditation, keeping downtime to a minimum.
By providing fully inclusive SMR, Northgate has removed the requirement for Plantforce's LCV fleet to be maintained and serviced internally, allowing workshop staff to focus on maintaining plant equipment and better serve customers.
The savings made on SMR and vehicle deposits from Plantforce's switch to flexible vehicle hire with Northgate have facilitated growth for the business, providing a cash injection for an existing £6.5million growth project that includes the opening of two new depots in Exeter and Bridgwater.
Northgate's flexible payment terms with 60 days credit meant that Plantforce was able to retain cashflow whilst growing its fleet, saving £18,750 on up front deposit costs for the 25 additional vehicles that would have been incurred with the previous leasing supplier.
The freed up capital from flexible rental as opposed to owning depreciating assets has allowed Plantforce to invest in additional plant equipment in order to maintain operations and support existing customers alongside the large Hinkley project.
Plantforce and its staff are now able to focus on their primary business operations, without the distraction and worry of having to manage a fleet of LCVs and all their associated costs too.
Business: Light Engineering Service & Maintenance
Fleet Size: 24
Airvent Systems Services is the UK's leading provider of whole life service for smoke safety systems. Part of the Brakel Group, a leading European manufacturer of smoke control and ventilation products and systems, Airvent provides an ongoing maintenance and repair service as well as 4-hour call out, 24/7.
Airvent had traditionally contract hired its light commercial vehicles (LCVs). The fleet was aging, and as a result the vehicles were becoming increasingly more unreliable. This led the company to seek a solution that better suited its business needs whilst allowing the business to securely fulfil its 24/7 call out service. After also considering leasing directly with the vehicle manufacturers, Airvent decided to look at alternative acquisition methods.
Having previously traded with Northgate for short term vehicle requirements at its Cardiff base, Airvent identified the following factors that showed that flexible vehicle hire was the right LCV acquisition method for its business needs:
Northgate's national network of over 70 branches across the UK and Ireland could offer geographical support to meet Airvent's nationwide requirement for its call out service.
Airvent would be able to access vehicles quickly from different branches around the country, delivering convenience and allowing the company to take on more work as a result.
Importantly, Northgate's partnership with the AA could provide Airvent with inclusive 24/7/365 breakdown assistance, with 82% of vehicles fixed by the roadside and a replacement vehicle provided when recovery is necessary.
With the added bonus of no mileage penalties, Northgate's non-contractual agreement was exactly the solution Airvent was looking for.
With contract hire and lease options, a breakdown could cost the company anything between £1,500 and £2,000 per day. Downtime also had a detrimental effect on customer relationships for Airvent when it was unable to get an engineer to a customer quickly.
Airvent has found that this risk is reduced with Northgate, with SMR being much quicker and easier, minimising downtime and increasing productivity for the business.
Since the switch from contract hire to Northgate's flexible vehicle hire, Airvent has retained £18,000 in cashflow. This has kept their bottom-line healthy, and allows the business to be prepared to deal with the unexpected.
Despite requiring vehicles on a nationwide scale, Airvent has developed a great working relationship with its local Northgate depot in Cardiff. This positive relationship, plus regular contact from a dedicated Account Manager, means that Airvent has built up trust and confidence in Northgate as its LCV provider.
Airvent's service is now more reliable, with customers having the confidence that any issues that arise will be fixed quickly.
Additionally, Northgate being the specialists in LCV supply means that Airvent is assured that its vehicle requirements can be met.
In short, Northgate has delivered a peace of mind solution for Airvent that has removed the hassle of managing a fleet.
Fleet Size: 30
United Worldwide Logistics Ltd is an independent and experienced logistics provider based in Pencoed, Mid Glamorgan. UWL is enjoying steady growth and whilst operating a global infrastructure, the company is mindful of supporting the local economy.
Recently, UWL was delighted to be informed that it has made it into the 2014 Insider Media Wales Growth 100 list. An achievement that shows the company is standing out in a crowded market, spurring UWL on to strive to continue growing its customer base and advance even further next year.
When considering how to put the business into the best position for growth, UWL chose to reassess its vehicle acquisition method. Previously, UWL had acquired its LCV fleet through contract hire for 4 year periods, whilst only using Northgate Vehicle Hire for short term requirements. After careful analysis, the logistics provider chose to switch to flexible vehicle hire for its whole LCV fleet.
UWL changed its acquisition strategy to Northgate's flexible solution for the following reasons:
The company sought a competitive, consistent fixed cost.
Excellent customer service was a must.
Northgate's national network of branches in over 70 locations would ensure UWL was supported all over the UK.
The flexibility to change or add vehicles to the fleet whenever required was a great benefit to the growing company.
After considering alternative contract hire options, UWL found that its high mileage requirement would be a costly issue. With Northgate, there are no mileage penalties which removed this risk.
Image was also a priority. Whilst contracted vehicles were kept for 4 years, due to UWL's high mileage requirement the fleet is renewed every 18 months under Northgate's policy. With the average age of Northgate's vehicles being 22 months, this meant UWL would always benefit from a modern fleet.
An additional benefit was that the vehicles come in plain white to allow for signwriting.
UWL's previous acquisition method came with downtime amounting to £500-£1,000 per day, sometimes leaving the company without a vehicle for up to three weeks.
Since partnering with Northgate, downtime is no longer an issue.
Since realising the benefits of Northgate's flexible vehicle hire, UWL no longer contract hires or purchases any vehicles for its LCV fleet.
When switching to flexible vehicle hire, the logistics provider instantly improved cash flow by £10,000.
UWL has since saved a further £10,000 per annum on service and maintenance costs. This has allowed the company to consider improvement of its site and facilities, and given it the means to grow the business in line with customer demand.
The partnership has also delivered additional unexpected benefits and support for UWL, having developed a fantastic relationship with the local branch in Cardiff where "they sometimes manage to perform the seemingly impossible, generating a great trust factor."
This trust gives UWL confidence to just say 'yes' to its own customers, knowing Northgate will always deliver.
Brian Young, Operations Manager at United Worldwide Logistics, commented; "We all get along. It works, it is like a marriage and loyalty is a key factor despite frequent approaches from other fleet options and rental competitors."
Business: Building maintenance
Fleet Size: 16
With offices in Manchester and London, High Access Maintenance Ltd provides comprehensive high level maintenance and cleaning services to the commercial property sector. During a period of growth, High Access was experiencing increasing contract sizes and the business was continually spending large sums of money on the upfront purchase of new vehicles, in addition to some with finance deposits. With this being unsustainable for the changing nature of the business, High Access chose to look at alternative vehicle acquisition methods.
With a growing number of contracts and a nationwide customer base, Managing vehicle maintenance and breakdowns became even more important for High Access to ensure downtime was kept to a minimum. Finding a national supplier with a solution to this was key to maintaining the business' high customer service levels. Managing Director of High Access, Niel Bethell had looked into contract hire and thought about continuing to purchase vehicles before considering flexible vehicle hire. A misconception that Northgate only offered short term rental meant that it had never been considered as a long term vehicle solution.
High Access was experiencing the following issues from owning its fleet:
Service, maintenance and repair were difficult to budget for year on year.
With vehicles having different contract expiry dates, replacing the vans one at a time was becoming a difficult task requiring a lot of time and organisation.
Large capital outlay was being used on depreciating assets which High Access felt could be better spent in other business areas.
The business felt burdened with the owned vehicles because of the time and hassle required to dispose of them.
Since switching to flexible vehicle hire with Northgate, High Access has experienced a number of significant financial benefits.
As the weekly payment for flexible vehicle hire included servicing and maintenance, worry over budgeting for this type of cost was no longer an issue.
Vehicle disposal concerns were completely removed by utilising Northgate's fleet disposal service. High Access was able to simply drop off its old vans at a Northgate branch, receiving BACS payment for them within 48 hours.
High Access received over £75,000 for its old fleet, providing a sizeable cash injection for business growth.
Hiring long term proved to be the most tax efficient and cost effective way to run the fleet for High Access. Cash flow was improved and depreciating assets were removed.
High Access was able to focus on delivering its nationwide service to its customers, reassured that its fleet was in the hands of professionals, thanks to Northgate's 70+ branch network, nationwide access to vehicles and breakdown support.
Business: Washroom services/feminine hygiene service provider
Fleet Size: 10
As a washroom service provider with a growth rate of 30-40% per annum, Complete Washroom Solutions found their fleet of SWB and LWB Renault Traffics restrictive and costly. They needed to review their fleet and acquisition method to identify the most suitable fleet option for their business.
Complete Washroom Solutions found the following issues from owning their fleet:
Up front charges for sign writing, ply lining and extractor fan fitting, incurring a large capital outlay
Higher mileage than anticipated causing escalating maintenance and repair costs
Aesthetic appeal of the vehicles was rapidly diminishing due to age and wear and tear
Servicing and repairs were difficult to plan which led to drivers being taken off the road and replacement vehicles causing further additional costs.
Complete Washroom Solutions considered the following acquisition methods to resolve these issues:
Purchasing further vans - they found the capital outlay to be far too expensive and should the requirements of the business change they would be tied to more depreciating assets
Leasing - as a business in an ever changing market, they did not want to be tied into a long term contract. Should they need to adapt quickly, they did not want to incur hefty penalties for returning vehicles at short notice.
Working closely with Northgate, the business has identified numerous benefits from the partnership:
Northgate's consultative approach helped them identify the right vehicles to suit their business needs. Opting for a Ford Transit SWB which is small enough for parking spaces in London and offers the additional height to allow greater volume of waste, minimising tipping charges
Northgate were able to offer the fitting of bespoke features into the rental package which meant no upfront charges were incurred
Driver downtime was minimised by services being made by mobile technicians, major works to vehicles being repaired in the drivers local depot and replacement vehicles being offered, saving any additional hire charges
Northgate provided the full flexibility to up and downsize at short notice without penalty and an account manager who understood the needs of the business and who is always on hand to offer support
The business estimated a saving of at least £3,000 per vehicle in running costs and improvements in efficiency, let alone the physical cost of purchasing a fleet outright.
Business: Fire safety
Fleet Size: 26
Firemark Ltd has over 40 years experience in providing fire safety equipment, and is an expert in designing, developing, manufacturing and maintaining fire extinguishers. Firemark has recently changed its business focus, shifting from the manufacture of fire extinguishers to providing nationwide servicing and maintenance. This change has brought about the requirement for a team of remote engineers available to customers around the UK. A fleet of new, liveried vehicles was required to transport the engineers around the country as Firemark's owned fleet of vehicles was aging and not suitable.
Firemark researched contract hire as an option for acquiring new vehicles to support their growing team of engineers, before deciding that flexible vehicle hire with Northgate Vehicle Hire was the more suitable acquisition method. Firemark had to take into account the following when considering their options:
The ability to forecast vehicle expenditure more accurately.
Flexibility was important, the company wanted to be assured that they would not be penalised for off-hiring.
The ability to support a nationwide network of engineers would also be beneficial.
Minimised downtime was important, as the engineers had to be able to respond to customers quickly.
Through partnering with Northgate, Firemark has been able to focus on growing its business operations to a national level and recruiting a new team of engineers, all whilst saving money and maintaining high levels of customer service.
In addition to providing Firemark with the new vehicles required, Northgate also purchased Firemark's aging owned fleet. This brought the fire safety company's total number of vehicles on hire with Northgate from 7 to 25, meaning 96% of their total fleet was acquired through flexible vehicle hire.
Northgate's national network of 72 branches means Firemark is able to quickly source the right vehicle anywhere in the country for their team of remote engineers.
Firemark had previously maintained all vehicles in-house from its Bridgwater headquarters. By utilising Northgate's service, maintenance and repair facilities located throughout the country, the fire safety company has experienced a significant reduction in downtime.
Since Firemark's switch to flexible vehicle hire with Northgate, the capital expenditure saved on vehicle acquisition alone has mounted to £75,000. This, plus the cash injection from using Northgate's sale and rentback scheme and the removal of losses made in depreciation on vehicles has meant Firemark has experienced exceptional financial benefits.
Northgate's flexible vehicle hire has allowed Firemark to focus purely on their growth, without the distraction and worry of maintaining a nationwide fleet of vehicles. As a result Firemark have been able to expand their business and recruit more engineers while maintaining the excellent standard of service that its customers have grown to expect.
Business: Telecommunications technology services
Fleet Size: 987
Fujitsu Telecommunications Europe (FTEL), a wholly-owned subsidiary of the Fujitsu Group, is a leading supplier of next generation telecommunications technology and services across EMEA. After winning a contract with Virgin Media in 2011, which necessitated an increase of employee figures from 500 to 2000, FTEL sought to acquire a fleet solution to service the following objectives of the Virgin Media contract:
Immediate demand for customised vehicles to match the Virgin Media specification
Accommodating the fluctuating demand for vehicles around the advertising schedules which Virgin operate by
Controlling in life fleet and maintenance costs
Requirement to ensure vehicle downtime is kept to a minimum, due to utilisation and job completion targets set by Virgin Media.
FTEL considered the following key areas which would influence their decision:
Ability to gain visibility and quantify on-going in life and end of life fleet costs
Previous experience with companies in contention for this contract
The availability of Account Management
The value of having the fleet managed and maintained by one organisation
The provision of replacement vehicles in a timely fashion and via a company owned network
Full management capabilities to provide full visibility of spend
A strong P&L to ensure on-going business relations and uninterrupted supply of vehicles.
Working closely with Northgate, the business has identified numerous benefits from the partnership:
The agreement of a volume based loyalty bonus, deriving a mutually beneficial result in keeping the utilisation of Northgate vehicles to a maximum whilst providing income to the contract for FTEL to offset against any in life, none budgeted costs on the fleet. Most recently Northgate awarded FTEL £108,766 for turning over more than £4m in the first half of the year and reaching the 5% loyalty bonus threshold
Through a detailed MI Northgate have identified a potential monthly saving of over £35,000 for FTEL
Northgate have set up a dedicated central management team who liaise with the FTEL team on a daily basis and ensure that vehicles are managed and maintained in line with the agreed SLA
As FTEL have experienced regular employee turnover with the Virgin Media contract, regular new recruitment has been required and thus the ability to off-hire vehicles without charge
Through Northgate's extensive network of partners, Northgate were able to appoint one company to fit all FTEL vehicles with additional, semi capital equipment across the whole of the UK, minimising the downtime usually experienced by using a number of different a regional suppliers.
Business: Installation and maintenance of heating and insulation systems
Fleet Size: 57
With the recent increase in new tenders won, Warmer Energy Services sought to find a vehicle supplier who could meet both their rapid expansion and need for flexibility.
The company found that they were faced with the following issues when using contract hire as their acquisition method:
Through consultation, Northgate was able to offer the following as a solution to Warmer Energy Service's issues:
Working closely with Northgate, Warmer Energy Services has identified numerous benefits from the partnership:
Business: Removals and deliveries
Employees: 5 plus 2 working partners
Fleet Size: 5
Quicksilver Transport was established in November 2011, with two working business partners and one privately owned 3.5t panel van. In December 2011 they purchased their first 3.5t box van, followed by the purchase of an additional one in April 2012. During the course of 2012 the business grew to the extent that a 7.5t lorry was considered.
The outright purchase of even a second-hand lorry would have stripped the business of its accumulated savings. The vehicle would also be relatively old and therefore more likely to incur regular maintenance/repair costs. To contract hire a lorry was deemed too risky, as the company has no formal contract work, just a regular stream of enquiries through word of mouth and recommendations through forums, along with low profit delivery work. Having to pay for a lorry during quieter months with fewer house moves would not be viable. Flexible hire was the best option and Northgate offered the best version of this in the current marketplace.
As a relatively small company, Quicksilver Transport realised they would benefit greatly from knowing the overheads associated with running the 7.5t.
Quicksilver Transport broke down the process of finding the solution into these two steps:
Working closely with Northgate, Quicksilver Transport has identified numerous benefits from the partnership:
Employees: 25 (plus 25 sub-contractors)
Fleet Size: 46
Douglas Communications Ltd is a telecommunications company operating in the North West of England, priding itself on delivering a high level of customer service to its many customers. As a technical service provider, it is imperative that its fleet activities experience minimal disruption and continue to operate efficiently and effectively, 24 / 7.
Having hired LCVs from Northgate for over 10 years, the telecommunications company has recently increased its rented fleet to 16, bringing its total number of vehicles to 46. Whilst flexible vehicle hire has been delivering significant operational and financial benefits for some time, the company has more recently looked at Northgate's service, maintenance and repair (SMR) products in a bid to make further cost savings.
Douglas Communications took the decision to reconsider its existing workshop suppliers in a bid to reduce SMR costs and find a more cost effective and efficient solution.
By utilising Northgate's service, maintenance and repair facilities and making the most of the newly piloted out of hours servicing, Douglas Communications has made some significant financial savings.
Fleet Size: 6
A.L. King Roofing is a well-established roofing contractor in the South West of England, with over 35 years' experience in the roofing industry. A wealth of knowledge and expertise has been developed by the company over the years, with contracts and experience varying from accommodating small domestic improvements and extensions for homeowners, to large contracts with housing developers, shopping centres and schools.
A.L. King's owned fleet of vehicles was aging, resulting in increased running and maintenance costs. These aging vehicles were also achieving low fuel efficiency which was proving costly for the business due to high fuel spend. In addition to the negative financial impact, the old and tired-looking vehicles were not helping the roofing company to deliver the right brand image to customers and prospects.
After looking at various options including purchase, hire purchase and leasing, it became apparent to A.L. King that flexible vehicle hire with Northgate Vehicle Hire was the best solution for their business needs.
Since switching to flexible vehicle hire, all of A.L. King's fleet was replaced with modern, fuel efficient vehicles. This changed the image of the company overnight, giving drivers pride in their new, liveried vehicles.
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