Terms and Conditions of use of the website

These terms and conditions are made by [Northgate Vehicle Hire Ltd], a company registered in England with company number 1434157 and having its registered office at Norflex House, Allington Way, Darlington, DL1 4DY. Our telephone number is 0844 8266555. We are registered for VAT with VAT number 244 223 002.


The meaning of some words used in these terms and conditions:-

"Privacy Policy" means the policy available to http://www.northgatevehiclehire.co.uk/useful-information/privacy-policy which sets out the principles that we follow in relation to the treatment of information about visitors to the Website;

"we", "us" or "our" refers to [Northgate Vehicle Hire Ltd];

"Website" means www.northgatevehiclehire.co.uk, and all associated web pages; and

"you" or "your" refers to the person who is using the Website.


2.1 We would like you to be able to use the resources available on the Website. It is therefore important that you read these terms and conditions which set out the ways in which you can use the Website, including the supply of information and reservation or purchase (as applicable) of vehicles through the Website. These terms and conditions include important information and form the basis of any agreement between us should you wish to proceed with hiring or purchasing (as applicable) a vehicle and/or the use of the information services.

2.2 We request that you pay particular attention to our Privacy Policy.

2.3 By using the Website you agree to comply with these terms and conditions. When you click on "I have read and accept the terms and conditions" at the end of the registration process you agree to be bound by the terms that relate to registered users.

2.4 The hiring or purchasing of vehicles through the Website is covered by separate terms of hire or terms of sale (as applicable) as published by us from time to time.

2.5 The materials on the Website are intended to give you general information (rather than professional advice) and may not suit your specific needs. We do not warrant that the information provided on the Website is accurate, complete and free from errors or omissions, or suitable for any purpose.

2.6 So that we can give you a wide variety of resources, the Website may include hyperlinks to websites operated by other parties. Although they may be of use, we have not examined or evaluated them and we are not able to confirm or check their content. We have no control over the content of external Internet sites that link to the Website or which are linked from it.

2.7 A printed version of these terms and conditions will be admissible in court or other proceedings as if they were originally generated and maintained in printed form.

2.8 We may make changes to these terms and conditions at any time and advise you to check this page from time to time as any changes will be binding on you. If you do not wish to accept the new terms and conditions you should not make any further use the Website for any reason.

2.9 The services we provide on the Website are not aimed at children and if you use the Website you are confirming to us that you are over 18 years of age and that you agree to these terms and conditions. If you are not over 18 years of age or do not agree to the terms and conditions then we would ask that you do not use the Website.

2.10 If you have any specific questions in relation to the use of the Website, please contact us at marketing@northgateplc.com.


3.1 During registration you will be issued with a username and password which will allow you to use your account and the materials available to registered users. Please keep the username and password confidential as you will be responsible for any unauthorised use that occurs under your account or password. It would be helpful for security reasons if you do not leave your computer unattended while logged on to the Website and if you log off each time you are finished using it.

3.2 Please let us know as soon as possible if you think that an unauthorised person knows your username or password or has access to your account.

3.3 To ensure we keep the Website secure, we may need to refuse service or terminate your account if we suspect an unauthorised person is attempting to access it.

3.4 You should be satisfied that you have assessed the security features of your computer and have determined that they are adequate to protect your interests and use of the Website.

3.5 You agree that you are solely responsible for the performance and protection of any browser used in connection with the Website including the prompt adoption by you of all security patches and other security measures issued or recommended from time to time by the suppliers of such browsers.


4.1 The content of the Website (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software) is our property or that of our content suppliers and is, unless specifically stated otherwise, protected by copyright, and other intellectual rights. It is published by us and may not be reproduced other than by downloading and viewing on a single CPU and/or printing a single hard copy, for private and internal business purposes only. This means you should not use the content of the Website for any other purpose without our consent. All rights reserved.

4.2 The trade marks, logos and service marks shown on the Website, unless otherwise specified are our trade marks. No rights are granted to use any of them without our prior written consent.

4.3 Please note the requirements that apply to the copying of information from third party websites may be different.

4.4 We may update the Website from time to time, and may change the content at any time. However, please note that any of the content on the Website may be out of date at any given time, and we are under no obligation to update it.


5.1 You agree to help us by:-

5.1.1 providing accurate, and up to date information as required by the registration forms or any other page on the Website;

5.1.2 keeping us informed of any changes to such information; and

5.1.3 reporting any misuse of the Website or any misleading or inappropriate material on the Website that you become aware of.

5.2 You agree not to use the Website to:-

5.2.1 impersonate any person or organisation or falsely state or otherwise misrepresent yourself, or your relationship with any person or organisation;

5.2.2 link directly to any external Internet sites;

5.2.3 use or attempt to use the account of any other user without the consent of that user or our prior written authorisation;

5.2.4 upload or share any unsolicited or unauthorised material or advertising;

5.2.5 upload, publish or display any personal or confidential information of any person or organisation without their prior consent;

5.2.6 upload, share or otherwise make available any material that contains viruses or malware;

5.2.7 upload, share or otherwise make available any material which may be defamatory, illegal, discriminatory in any way, of a sexual nature or otherwise offensive or harmful to other users of the Website or others;

5.2.8 upload, share or otherwise make available any material which is deliberately misleading or fraudulent;

5.2.9 intimidate or harass any person or organisation; or

5.2.10 use, process or disseminate any of the information on the Website for any purpose other than the purposes for which the information was provided.

5.3 We reserve the right to remove from the Website any Material that we consider to be in breach of condition 5.2.

5.4 You warrant that you have all necessary consents from relevant individuals to upload their personal data via the Website and that by doing so you do not, and will not cause us to, breach the Data Protection Act 1998.

5.5 We use cookies on the Website. Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. These cookies allow us to distinguish you from other users which helps us to provide you with a good experience when you browse and also allows us to improve the Website. For further information click http://www.northgatevehiclehire.co.uk/useful-information/privacy-policy


6.1 If you would like to terminate your user account please write to Customer Services, Northgate Customer Support Centre, Lingfield Way, Darlington, County Durham DL14PZ.

6.2 We will cancel your registration with immediate effect after we receive your notice of termination but we will keep any information you have uploaded in accordance with our Privacy Policy.



7.1 We do not warrant that the Website will be compatible with your computer. On occasion, the services available through the Website may not be available and your access to the Website may from time to time be interrupted or contain errors. We will not be liable if we are unable to provide the Website or any services for any reason.

7.2 We will not accept any responsibility or liability for access to, or the material on, external Internet sites that link to the Website or which are linked from it.

7.3 We do not accept liability for any content posted to the Website by visitors.

7.4 We shall not be liable for any damage to or reduction in the performance of your computer system or any part thereof by the installation and/or use of any browser version required to use the Website or any third party links.

7.5 If you are accessing the Website and the associated services in the course of a business, all implied warranties and conditions are excluded to the maximum extent permitted by law.

7.6 If you have registered as a user of the Website, we will not be liable for any losses you suffer as a result of someone using your account without permission until you have let us know of the suspected breach of security.

7.7 We shall not be liable for (a) any loss of profit, data loss, loss of production, loss of goodwill and (b) any indirect loss, costs or expenses, in each case arising out of your use of the Website. Our total liability for losses arising out of your use of the Website shall be limited to £100.

7.8 If you are not using the Website in the course of your business, you have certain statutory rights as a consumer. Nothing in these terms and conditions will affect those statutory rights (and in particular, any term which limits our liability to you in the event that any service is defective or fails to meet the description given to it on the Website shall not apply).

7.9 If you are accessing the Website in the course of a business, you agree to indemnify us and to keep us indemnified (except to the extent caused by our negligence, fraud or wilful default) from all or any liability or damages we incur in contract, tort or otherwise, towards a third party as a result of your use of the Website.

7.10 If you are in breach of any of these terms and conditions, you agree to indemnify and hold us harmless in respect of any costs, expenses, claims, proceedings, actions, losses, damages or liabilities incurred by us in relation to or arising from such a breach.


8.1 These terms and conditions contain the entire understanding and agreement between us and you in relation to your use of the Website and supersedes and replaces any representation, statement or other communication (whether written or otherwise) made by you or us which is not contained herein.

8.2 If any part of these terms and conditions is found to be invalid or unenforceable (including any provision in which we exclude liability to you), the remainder of these terms and conditions shall not be affected.

8.3 We run the Website from the United Kingdom and these terms and conditions, and your use of the Website are governed by the laws of England. Unless you are using the Website and services as a consumer, by agreeing to these terms and conditions you consent to all disputes relating to the Website being decided only by the courts of England and Wales. We are not in a position to check the Website complies with laws from outside England and Wales so you will need to check its compliance with the laws of other jurisdictions if you intend to use the Website and the associated services from outside the United Kingdom.

8.4 You are not permitted to assign your rights under these terms and conditions. Except as expressly provided by these terms and conditions, no third party may enforce these terms and conditions by virtue of the Contracts (Rights of Third Parties) Act 1999.

8.5 All rights under the Contracts (Rights of Third Parties) Act 1999 are excluded.