Accident Management

Wouldn’t it be great if someone took care of road incidents, vehicle theft or vandalism on your behalf

When things go wrong, it can mean chasing for repairs, dealing with insurers, or lots of admin time spent getting back on the road. Suddenly, the resulting vehicle downtime can mean significant costs for both you and your customers.  

Any vehicles you hire through Northgate are already covered. And now, your non-Northgate vehicles can be covered too.

We've partnered with the AA to provide Accident Management services for the vans that you own. From when an incident first takes place, through to recovering costs, Northgate Accident Management can proactively take care of it - for your whole fleet.

How it works:

  1. The driver calls the helpline.
  2. A dedicated Northgate Incident Coordinator will handle everything from there.
  3. Your incident coordinator will process any claims and get you back on the road as soon as possible.
  4. When the vehicle is fixed, it will be delivered directly back to you at no extra cost.
  5. Any charges will be invoiced at the end of the month by Northgate, unless you are using your insurance.


24-hour incident handling

We have a 24/7 365-day helpline for you or your drivers and are ready to act swiftly in getting your vehicles back on the road.

High quality repairs

A UK-wide supplier network carries out repairs to ensure they are the highest quality at preferential rates.

Giving you a clear picture

You can check the status of the repair by logging onto a customer portal. And you’ll also find incident documents, repair progress, estimated costs and expected completion dates.


Saving time and money - We use the latest imaging and estimating software to give you full transparency over any repairs needed.

Financially Savvy - Our technical engineers act on your behalf to keep your repair costs down, approve estimates and minimise downtime.

Aftercare Support - Any repairs are guaranteed for three years so you don't need to worry about further costs or problems.

Take the hassle out of insurance claims - Insurance claims are handled on your behalf, covering uninsured loss recovery, accident recovery, third party and full claims handling.

Keeping you on the move - No matter what, you’ll always receive a replacement vehicle, normally within two days of the incident.

Get in touch

Call now to get an instant quote for your business and arrange vehicle collection or delivery

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Choose the vehicle and term, with flexibility to suit. Whatever works for you – works for us.

12 Months Plus

Flexible Hire

Flexibility with a short commitment

  • Minimum 3-month commitment
  • You can change your vehicle whenever you need
  • Servicing, maintenance and breakdown cover come as standard
12 Months Plus


For predictable business needs

  • Rental terms between 12 and 48 months
  • You specify extras that you need such as livery and racking
  • Servicing, maintenance and breakdown cover come as standard


We Buy, You Rent

For replacing old vehicles with new

  • We inspect your vehicles and pay you an agreed, fair market valuation
  • You choose your replacement vehicle
  • Select your preferred hire option Flexible Hire or 12Months+ or a combination of both
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Looking for business hire?

With over 52,000 vehicles available, choose from leading manufacturers such as Ford, Mercedes, Volkswagen, Peugeot, and Vauxhall.


What can Northgate do for your business?